FlashLocum Privacy Policy

FlashLocum ("FlashLocum", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when you use the FlashLocum platform.

By creating an account or using FlashLocum, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on your role and how you use FlashLocum, we may collect the following information.

Personal Information

• Full Name
• Phone Number
• Gender
• Email Address (if provided)
• Profile Photograph

Professional Verification Information (Doctors)

To verify medical practitioners, we may collect:

• MDCN Registration Number
• NYSC Certificate
• Medical Licence
• Annual Licence Renewal Certificate or Proof of Renewal
• Other verification documents where required

These documents are collected solely for identity verification, professional verification, fraud prevention, regulatory compliance, and platform safety.

Banking Information

To facilitate payments, we may collect:

• Bank Name
• Account Number
• Account Name

We may use approved payment providers to validate your account information and process payments.

FlashLocum does not collect or store payment card numbers, CVV codes, ATM PINs, internet banking passwords, or other payment credentials.

Shift and Platform Activity

We collect information relating to your use of FlashLocum, including:

• Coverage requests
• Accepted shifts
• Completed shifts
• Shift history
• Ratings
• Reliability scores
• Payment records
• Communications relating to shifts

Device Information

We may automatically collect:

• Device type
• Operating system
• App version
• Device identifiers
• Crash reports
• Diagnostic information

Location Information

When you choose to go online or use location-enabled features, FlashLocum may collect your approximate or precise location to:

• Display nearby available doctors
• Match doctors with requesters
• Coordinate shift requests
• Improve platform functionality

Location information is collected only where necessary to provide FlashLocum services.

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Verify professional qualifications
• Match doctors with requesters
• Coordinate shift activities
• Process payments
• Prevent fraud, abuse, and unauthorised access
• Improve platform security
• Calculate ratings and reliability scores
• Provide customer support
• Improve our services
• Comply with applicable legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal information.

We may share information only where necessary with:

• Approved payment service providers
• Identity or professional verification providers
• Cloud infrastructure providers
• Government or regulatory authorities where required by law
• Law enforcement agencies where legally required

Doctors and requesters may also see limited information about one another where reasonably necessary to coordinate confirmed shifts.

Where we share personal information with trusted third-party service providers, we require them to protect your information appropriately and use it only for the services they provide to FlashLocum.

4. Data Security

We implement reasonable technical, administrative, and organisational safeguards to protect your information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

Verification documents are stored securely and are accessible only to authorised personnel who require access for legitimate business purposes.

While we take reasonable steps to protect your information, no electronic system or method of transmission over the internet can guarantee absolute security.

5. Data Retention

We retain your information only for as long as necessary to:

• Provide FlashLocum services
• Meet legal and regulatory obligations
• Resolve disputes
• Prevent fraud
• Enforce our agreements

Certain records may be retained after account closure where required by applicable law.

6. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your account details
• Delete information that is no longer required
• Close your FlashLocum account

Certain information may need to be retained where required by law or for regulatory, fraud prevention, security, or dispute resolution purposes.

How to Request Account Deletion

You can request the deletion of your account and associated personal data at any time:

• In-App: Navigate to the 'Settings' menu within the FlashLocum app and select the 'Delete Account' option.
• Via Web: Send an email to support@flashlocum.com with the subject line "Account Deletion Request" and the email address associated with your account. Our support team will process your request and confirm the permanent deletion of your data from our systems.

7. Third-Party Services

FlashLocum integrates with trusted third-party service providers that support platform operations, including payment processing, cloud infrastructure, communications, analytics, and identity verification where applicable.

These providers process information in accordance with their own privacy policies and applicable laws.

8. Children's Privacy

FlashLocum is intended only for adults aged 18 years and above.

We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that information has been collected from a child, we will take appropriate steps to remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Where significant changes are made, we will notify users through the platform or by other appropriate means.

Continued use of FlashLocum after the updated Privacy Policy becomes effective constitutes acceptance of those changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

FlashLocum Ltd

44B, Abeokuta Street, Off Anifowoshe, Ikeja, Lagos, Nigeria

Email: support@flashlocum.com